Contact information

At EcoKitchenGea, we value clear communication and practical customer support. Whether you have a question before purchasing a pencil pouch, need help choosing between writing instruments, want an update on an existing order, or need assistance with a return, our customer support contact is available to receive your inquiry.

We aim to make it straightforward for customers to reach the business and provide the information needed to address their concerns.

1. Business Information

Legal Business Name: YER LLC
Website Name: EcoKitchenGea
Website URL: https://www.ecokitchengea.com/
Business Address:
2012 N. Pointe Alexis Dr
Tarpon Springs, FL 34689
United States

2. Customer Support Contact

Contact Person: Lauren Ajebon
Customer Support Email: [email protected]

Email is the primary contact method published for customer inquiries. Please use a clear subject line so your message can be directed to the appropriate support matter.

3. Types of Inquiries We Handle

Customers may contact us about matters including:

  • Product information: Questions about pencil pouches, gel pens, mechanical pencils, product descriptions, listed specifications, and included components.

  • Order assistance: Questions about order confirmation, order details, payment status, or changes requested before shipment.

  • Shipping and delivery: Requests for shipment updates, tracking assistance, address correction inquiries, or reports of missing or delayed packages.

  • Returns and refunds: Requests to return an eligible item, report a defective product, or ask about refund progress.

  • Product concerns: Reports involving damaged packaging, a broken writing instrument, a pouch with a defective closure, or an item that differs from the order.

  • Privacy matters: Requests or questions concerning personal information and the handling of customer data.

  • Website feedback: Suggestions about the online shopping experience, product presentation, or website functionality.

4. How to Help Us Respond Efficiently

When contacting customer support about an existing purchase, please include your order number and the email address used at checkout. If your inquiry concerns a particular item, identify the product and explain the issue as clearly as possible.

For a damaged, defective, or incorrect product, photographs may help us understand the problem. Please avoid sending full payment card numbers, passwords, or other sensitive account credentials by email.

5. Written Communication

Please send customer support inquiries to:

[email protected]

We will review incoming messages and make reasonable efforts to respond. Response times may vary depending on inquiry volume, the nature of the request, and whether additional information is needed.

The email address above is intended for customer support and business correspondence. It should not be used to transmit confidential financial information or emergency communications.

6. Business and Return Address

The business address provided for YER LLC is:

YER LLC
2012 N. Pointe Alexis Dr
Tarpon Springs, FL 34689
United States

Returns should not be mailed to this address without first contacting customer support and receiving return instructions. This helps us identify the order and ensure that the package is handled appropriately.

7. Our Commitment to Customers

We aim to provide helpful and respectful communication throughout the shopping process. Whether your question concerns a small stationery purchase or a larger order of writing accessories, please provide enough detail for us to understand what happened and what assistance you are seeking.

Thank you for choosing EcoKitchenGea.