Refund policy

At EcoKitchenGea, we believe that useful stationery should make everyday writing, studying, planning, and creative work more enjoyable. Whether you have selected a pencil pouch to keep your supplies organized, a smooth-writing gel pen for daily notes, or a mechanical pencil for careful drafting, we want your shopping experience to be clear and dependable.

This Return and Refund Policy explains when products purchased through https://www.ecokitchengea.com/ may be returned, how refund requests are reviewed, and what customers can expect during the process. Please read the following terms before submitting a return request.

1. Eligibility for Returns

Customers may request a return within 30 days after delivery of an eligible order. To qualify for a standard return, the following conditions should generally be met:

  • The product is unused and remains in its original condition.

  • The item is returned with its original packaging, labels, accessories, and included components, where applicable.

  • The product has not been altered, damaged through improper handling, or used beyond what is reasonably necessary to inspect it.

  • The customer can provide an order number or other reasonable proof of purchase.

  • The return request is submitted within the applicable return period.

For stationery products, an item may no longer qualify for a standard return if it has been substantially used. For example, a gel pen that has been repeatedly written with, a mechanical pencil showing significant use, or a pencil pouch that has been washed, stained, or damaged after delivery may not be eligible for a change-of-mind return.

These conditions do not limit any rights or remedies available under applicable consumer protection laws.

2. Products That May Not Qualify for a Standard Return

For hygiene, product-condition, and resale reasons, certain items may be excluded from ordinary change-of-mind returns when permitted by law. Examples may include:

  • Writing instruments that have been used or whose ink or internal components have been depleted.

  • Pencil pouches that have been washed, heavily soiled, personalized, or materially altered.

  • Products damaged after delivery through misuse, accidental damage, or improper storage.

  • Items sold as final sale, if that status was clearly disclosed before purchase.

  • Products returned without sufficient identifying information to connect them to the original order.

An exclusion from the standard return program does not eliminate a customer's rights where an item is defective, materially different from its description, or otherwise covered by applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If a pencil pouch arrives with a damaged zipper or stitching, a pen arrives broken or leaking, a mechanical pencil has a defective advancing mechanism, or you receive an item different from what you ordered, contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • The name of the affected product.

  • A short explanation of the problem.

  • Clear photographs or a short video showing the issue, if available.

  • Photographs of the outer packaging when shipping damage is involved.

After reviewing the information, we may offer an appropriate resolution, such as a replacement, refund, or another remedy permitted by law. You do not need to accept a repair or replacement where applicable law gives you a different remedy.

4. How to Request a Return

To begin a return, email [email protected] with the subject line “Return Request – [Order Number]”.

Please include your name, order number, the item you wish to return, and the reason for the request. If the item is damaged, defective, or incorrect, include supporting photographs when possible.

Our customer support team will review your request and provide instructions if the return is approved. Please do not send products to the return address before receiving confirmation and return instructions. This helps ensure that your package can be identified and handled correctly.

5. Return Address

Approved returns should be sent to the following address, subject to the instructions provided by our customer support team:

YER LLC
2012 N. Pointe Alexis Dr
Tarpon Springs, FL 34689
United States

Customers should retain the return tracking number and proof of shipment until the return has been resolved.

6. Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for the cost of return shipping, unless we state otherwise or applicable law requires a different arrangement.

If the return is necessary because we sent an incorrect product or the item arrived defective or damaged, we will review the circumstances and provide an appropriate return or refund arrangement consistent with applicable law.

Original shipping charges, if any, will be handled according to the reason for the return and applicable legal requirements. Orders that qualified for free shipping do not create a cash shipping charge to refund merely because the original delivery was free.

7. Refund Review and Processing

Once an approved return is received, we will inspect the returned item and determine whether it meets the applicable return conditions. We may contact you if additional information is reasonably necessary.

If a refund is approved, it will generally be issued to the original payment method, where available. The time required for the credit to appear in your account may depend on your payment provider or financial institution.

Any refund required by applicable law, including a refund for merchandise that cannot be shipped under the applicable order-shipping rules, will be handled within the legally required timeframe. A voluntary return review process will not be used to delay a refund that the law requires to be made promptly.

8. Exchanges and Replacements

If you would prefer a different pencil pouch, pen, or mechanical pencil, contact us to ask whether an exchange is available. Exchanges depend on current product availability and may require the original item to be returned first.

If an item is defective or incorrect, we may arrange a replacement or another appropriate resolution after reviewing the issue. A replacement may differ in packaging or minor non-material presentation details, but it should correspond to the product purchased.

9. Order Cancellation Before Shipment

If you need to cancel an order, contact us as quickly as possible at [email protected] and include your order number. We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment.

Once a package has been transferred to a carrier, cancellation may no longer be possible. In that situation, you may contact us for return instructions after delivery, subject to this policy and applicable law.

If we cannot ship an order within the time required by law or the shipping representation made at checkout, we will provide the required delay notice and cancellation or refund option.

10. Florida Consumer Rights

This policy is intended to operate consistently with applicable federal and Florida consumer protection laws. Nothing in this policy is intended to waive, restrict, or replace rights that cannot lawfully be waived.

If you have a question about a return, refund, replacement, or cancellation, please contact:

Email: [email protected]
Business: YER LLC
Address: 2012 N. Pointe Alexis Dr, Tarpon Springs, FL 34689, United States

We appreciate the opportunity to review your concern and help reach a fair resolution.