Shipping policy

At EcoKitchenGea, we want your stationery order to arrive in a convenient and dependable manner, whether you are purchasing a pencil pouch for everyday organization, gel pens for writing and note-taking, or mechanical pencils for school, work, and creative projects.

This Shipping Policy explains how orders placed through https://www.ecokitchengea.com/ are prepared for shipment, how shipping charges are calculated, and what to do if a package is delayed, damaged, or delivered to an incorrect address.

1. Shipping Charges

We offer the following shipping arrangement based on the merchandise subtotal of each order:

Merchandise Subtotal Shipping Charge
$10.00 or more Free
Below $10.00 $5.99

The applicable shipping charge will be displayed during checkout before you submit your order. Any taxes or other charges, if applicable, will be shown separately.

The free-shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping fees, unless the checkout page expressly states otherwise. Promotional discounts may affect the merchandise subtotal used to determine the shipping charge.

2. Order Processing

After an order is submitted, the information and payment status may be reviewed before fulfillment begins. Processing includes confirming the selected products, preparing the items, checking order details, and arranging the package for carrier collection.

Processing time is separate from transit time. An order confirmation does not necessarily mean that the package has already been shipped.

We aim to process orders within the timeframe communicated on the Website or at checkout. If no specific shipping timeframe is stated, we will handle the order in accordance with applicable federal requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

3. Shipment Confirmation and Tracking

When tracking information is available, it may be provided by email or through another order communication channel. Tracking details may take time to become active after a carrier receives the package.

Customers should review shipment notifications and use the tracking information, where available, to follow the package's progress. If you have not received an expected shipment update, you may contact us at [email protected] with your order number.

4. Delivery Estimates

Any delivery estimate shown on the Website, during checkout, or in a shipment notification is an estimate unless expressly identified as a guaranteed delivery commitment.

Actual transit time may be affected by:

  • Carrier service schedules and operational capacity.

  • Weather conditions or transportation interruptions.

  • High-volume shopping periods and public holidays.

  • Incorrect or incomplete delivery information.

  • Local delivery restrictions or access difficulties.

  • Other events beyond our reasonable control.

We will not describe an estimated delivery date as guaranteed when the carrier or fulfillment circumstances do not support such a commitment.

5. Shipping Address Accuracy

Please review your shipping address carefully before completing checkout. A complete address should include the recipient's name, street number and street name, apartment or unit number where applicable, city, state, ZIP code, and any necessary delivery instructions.

If you discover an address error after placing an order, contact us immediately. We will make reasonable efforts to update the address if the order has not yet been processed or transferred to a carrier. We cannot guarantee that an address can be changed after shipment.

Additional costs arising from an address correction, redirection, or reshipment may be reviewed based on the circumstances and applicable law.

6. Lost, Delayed, or Missing Packages

If tracking information appears stalled, a package is substantially delayed, or a shipment is marked as delivered but cannot be located, please contact us.

To help us investigate, provide:

  • Your order number.

  • The shipping name and address.

  • The tracking number, if available.

  • The date the package was marked as delivered or last updated.

  • Any relevant details about the delivery location.

We may review the available tracking information and, where appropriate, coordinate with the shipping provider. If the order has not been shipped within the timeframe required by law or the timeframe represented at checkout, we will provide the required notice and options, including cancellation and refund where applicable.

7. Damaged Packages and Product Issues

Please examine your package after delivery. If the outer package appears damaged or a product is broken, leaking, incomplete, or otherwise not as ordered, contact us promptly at [email protected].

For example, if a gel pen arrives with a cracked barrel, a mechanical pencil arrives with a damaged advancing mechanism, or a pencil pouch arrives with a broken zipper, please describe the issue and include clear photographs where possible.

We will review the information and determine an appropriate resolution under our Return and Refund Policy and applicable law.

8. Partial Shipments and Product Availability

If an order contains multiple products, availability or fulfillment circumstances may affect whether the items are shipped together or separately. If a product cannot be shipped within the applicable timeframe, we will follow the notice, consent, cancellation, and refund requirements that apply to the order.

We will not substitute a materially different product without the customer's agreement where such agreement is required.

9. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the address is incomplete, inaccurate, inaccessible, or otherwise unsuitable for delivery, the carrier may return or hold the shipment.

If a package is returned to us, contact our support team to discuss the available options. Depending on the circumstances, we may arrange a reshipment or another appropriate resolution. Any additional shipping charge will be disclosed before a reshipment is arranged, where applicable.

This section does not limit rights that customers may have when a delivery failure is attributable to our error or when applicable law requires a refund or other remedy.

10. Order Delays and Cancellation Rights

If we cannot ship an order within the shipment period stated at the time of purchase, or within the applicable legal timeframe when no shipment period was stated, we will provide the required delay notice.

Where required, the notice will explain the revised shipment information and give you the opportunity to agree to the delay or cancel the unshipped order for a prompt refund. We will not treat a customer's silence as consent except where the applicable rule expressly permits that treatment and all required notice conditions are satisfied.

11. Contact for Shipping Questions

For order status, delivery concerns, address corrections, or shipping questions, contact:

YER LLC
2012 N. Pointe Alexis Dr
Tarpon Springs, FL 34689
United States

Contact Person: Lauren Ajebon
Email: [email protected]
Website: https://www.ecokitchengea.com/

Please include your order number in shipping-related messages so that we can identify the transaction and assist you more efficiently.