Privacy policy

YER LLC (“we,” “us,” or “our”) respects the privacy of visitors and customers who use https://www.ecokitchengea.com/ (the “Website”). This Privacy Policy describes the categories of information that may be collected when you browse our Website, place an order, contact our support team, or otherwise interact with our online store.

Our store offers stationery and everyday writing accessories, including pencil pouches, gel pens, and mechanical pencils. We use information responsibly to support order processing, customer communication, website operation, and the improvement of the shopping experience.

By using the Website, you acknowledge the practices described in this Privacy Policy, subject to any rights or choices available under applicable law.

1. Information We May Collect

The information we collect depends on how you interact with the Website.

A. Information You Provide Directly

When you place an order, submit a request, or contact us, you may provide information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Order details and purchase history.

  • Customer service messages and information you choose to include.

  • Other details reasonably necessary to respond to your request or complete a transaction.

For example, if you purchase a pencil pouch and several writing instruments, we may use your name, shipping details, and order information to identify the purchase and arrange delivery.

Please do not send payment card numbers, account passwords, or other highly sensitive information through ordinary email.

B. Payment and Transaction Information

When you make a purchase, payment information may be processed by the payment service or checkout provider made available on the Website. Depending on the payment method and provider, we may receive transaction details such as payment status, transaction reference, billing information, and limited payment-related information.

We do not intend to collect or store complete payment card details through ordinary customer support communications. Payment processing is subject to the applicable provider's own privacy and security terms.

C. Technical and Usage Information

When you visit the Website, certain technical information may be collected automatically, either by our Website infrastructure or by service providers operating on our behalf. This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • General location information inferred from technical data.

  • Pages viewed and links selected.

  • Referring pages and approximate visit times.

  • Website performance, error, and diagnostic information.

This information may help us understand whether product pages load properly, whether customers can complete checkout, and which areas of the Website may need improvement.

2. Cookies and Similar Technologies

The Website or its service providers may use cookies, pixels, local storage, or similar technologies where applicable. These technologies can support basic website functions, remember certain preferences, help maintain shopping sessions, and provide information about Website performance.

Depending on the tools actually enabled on the Website, cookies may be used for:

  • Essential shopping-cart and checkout functions.

  • Security and fraud prevention.

  • Remembering user preferences.

  • Understanding website traffic and performance.

  • Measuring the effectiveness of promotional activities, where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Website. If the Website uses optional analytics or advertising cookies that require consent under applicable law, those technologies should be activated only in accordance with the applicable consent requirements.

3. How We May Use Information

We may use collected information for legitimate business and operational purposes, including:

  1. Order fulfillment: Confirming purchases, processing orders, arranging shipment, and providing order updates.

  2. Customer support: Responding to questions about pencil pouches, pens, mechanical pencils, delivery, returns, and refunds.

  3. Account and transaction administration: Maintaining order records, confirming payment status, and addressing transaction-related issues.

  4. Website operation: Maintaining the Website, troubleshooting errors, and improving navigation and checkout functionality.

  5. Security and fraud prevention: Detecting suspicious activity, protecting transactions, and safeguarding our business and customers.

  6. Legal compliance: Maintaining records and responding to lawful requests or obligations.

  7. Business improvement: Evaluating customer feedback and identifying ways to improve product information and the online shopping experience.

  8. Marketing communications: Sending promotional messages where permitted and where any required consent has been obtained. You may opt out of marketing emails using the unsubscribe instructions provided or by contacting us.

We do not promise to use every category of information for every purpose. The information used will depend on the particular transaction or interaction.

4. When We May Share Information

We do not disclose personal information indiscriminately. We may share information with appropriate recipients when reasonably necessary for the purposes described in this policy, including:

  • Website and hosting providers that help maintain the online store.

  • Payment processors that facilitate payment authorization and transaction processing.

  • Shipping and fulfillment providers that receive the information needed to deliver an order.

  • Customer support or technical service providers that assist with store operations.

  • Professional advisers such as legal, accounting, or compliance professionals, where appropriate.

  • Government authorities or other parties when disclosure is required by law, legal process, or to protect rights and safety.

  • Business transaction participants in connection with a merger, restructuring, financing, acquisition, or sale of relevant business assets, subject to appropriate safeguards.

The actual service providers used by the Website should be reflected in the store's operational privacy disclosures.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money as a general business practice. Certain privacy laws define “sale,” “sharing,” or targeted advertising broadly, and the use of particular analytics or advertising technologies may fall within those definitions even when no money changes hands.

If our Website uses technologies that trigger applicable opt-out or consent rights, we will provide the notices and controls required by law. You may contact us at [email protected] with a privacy-related request.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, dispute resolution, security, and legal compliance.

For example, transaction and order records may need to be retained after delivery so that we can respond to refund questions, verify purchases, or satisfy recordkeeping obligations. When information is no longer reasonably needed, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable retention requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their email accounts, and avoid sending sensitive payment credentials through unsecured messages.

If a security incident involving personal information occurs, we will assess and respond to it in accordance with applicable law, including Florida's data-breach notification requirements where they apply.

8. Your Privacy Choices and Rights

Depending on your place of residence, the nature of the information, and whether a particular privacy law applies to our business, you may have rights that include:

  • Requesting access to certain personal information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of certain personal information.

  • Obtaining a copy of certain information in a portable format.

  • Opting out of certain forms of targeted advertising, sale, or sharing, where applicable.

  • Withdrawing consent where processing is based on consent.

  • Opting out of promotional emails.

To submit a request, email [email protected] with the subject line “Privacy Request.” Please describe the request and provide enough information for us to identify the relevant interaction. We may need to verify your identity or authority before responding.

We will review and respond to requests within the time required by applicable law. Certain information may be retained where an exception or legal obligation permits or requires retention.

9. Children's Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us, please contact [email protected] so that we can review the matter and take appropriate action.

10. Third-Party Websites and Services

The Website may contain links or integrations that lead to third-party websites or services. Those services operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of independent third parties.

Before submitting personal information to an external website, please review its privacy notice and terms.

11. Florida Privacy and Data Protection Matters

YER LLC seeks to handle personal information in a manner consistent with applicable Florida and federal requirements. Florida's data-breach notification law, including Florida Statutes Section 501.171, may impose duties concerning the protection of personal information and notice following certain security breaches.

Privacy rights under any broader state consumer privacy statute depend on the statute's scope, definitions, and applicability to the business and the individual. This policy does not represent that every privacy statute applies to every transaction or that every customer automatically qualifies for every statutory right.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, business practices, service providers, or legal obligations. The revised version will be posted on this page with an updated effective date. Your continued use of the Website after an update means that you have had an opportunity to review the revised policy.

13. Contact Us

For privacy questions, requests, or concerns, contact:

YER LLC
2012 N. Pointe Alexis Dr
Tarpon Springs, FL 34689
United States

Email: [email protected]
Website: https://www.ecokitchengea.com/